GDPR | grosvenordean

General Data Protection Regulation - GDPR

Business Name: Grosvenor Dean Limited

Address: Hillview House, 1 Hallswelle Parade, Finchley Road, London NW11 0DL

Type of Business: Property Management & Lettings

We have updated our Privacy Policy to comply with the new General Data Protection Regulation (“GDPR”) which comes into effect on 25th May 2018. We are committed to keeping your personal data safe. We also wish to clarify how, during the normal course of our business, we collect, share and retain personal information about all our contacts including: contractors, suppliers and our clients.

We may update this Privacy Policy from time to time to incorporate changes in our systems and processes and we will make you aware of these changes.

What data we collect and how we use it

We may collect personal information from you in connection with a service provided to you by Grosvenor Dean Limited, including: your name, postal address, email address, and telephone number(s). It may also include details about your business such as Company Name and business sector. This information is stored in our computer systems and only accessible by authorised personnel and is password protected.

We may process your personal information that is provided to us in the normal course of the use of our services (“service data”). The service data may be processed for the purposes of providing our services, maintaining back-ups of our databases and for communicating with you. The legal basis for collecting and processing this information is in our legitimate interests for the purpose of performance of our services to you, our customer. However, we will normally only collect personal information for the purposes of:

where personal information is required to undertake our duties as Property Managers and to perform a contract.
where processing is in our legitimate interests and not overridden by your rights;
where we have your consent to do so.

We have a legitimate interest in operating our services and communicating with you in order to provide our services such as responding to your queries, providing information about our services. or reporting results or providing information. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

How we may share your information with third parties

The third parties with whom we may need to share personal information to assist us to provide products and services to you are:

advisors;

third party service providers who process information on our behalf to help run some of our internal business operations such as business support

Retaining and deleting personal information

The personal information that you provide to us will be retained by Grosvenor Dean Limited in accordance with applicable laws. We will nevertheless take reasonable steps to delete the personal information we hold if it is no longer needed for the purposes set out above. We may, however, retain your personal information where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person, as deemed necessary. For example, retaining records in the pursuance of managing the property and for financial compliance.

Your rights

Below we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

the right to access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to object to processing;
the right to data portability;
the right to complain to a supervisory authority; and
the right to withdraw consent.

Lawful Basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Complaints Process

If you have a complaint about how we have handle your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to lodge a complaint with a supervisory authority (i.e. the ICO) once you have tried to resolve the issue with us.

If you have any questions about this Privacy Policy, please contact Hana at admin@grosvenordean.co.uk.